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Support Policies

We take pride in offering great customer support for our products. We will try our best to fix problems that may arise. However, there may be some limitations as to what we can do.

Refund Policy

All claims for shortage, damage and/or credit must be made within three days of receiving shipment of merchandise. minimum 15% restocking charge on all goods accepted for return.

- All goods purchased remain the property of First Phase Data Ltd. until full payment is made. 
- First Phase Data will only accept returns on unopened items within the first 30 days from date of invoice
- All items must be sealed in original packaging.
- All products must be in resalable condition.

RMA Policy

  1. You MUST obtain an RMA number before returning your product to First Phase Data Ltd.

  2. This online RMA process is for warranty of defective replacement/exchange/credit of product
    purchased from First Phase Data Ltd. Please indicated your choice on the form below.

  3. Please verify all of the information you are submitting to ensure it is complete and correct.
    Any discrepancy(s) will delay your request and could cause your request to be denied.

  4. All claims for warranty on items MUST be within 90 days of invoice, anything past this date
    will require further authorization.

  5. To return goods that are no longer required, please contact us for authorization prior to
    sending them back @ 204-339-1796.